Accessibility

Access Statement for Moddershall Oaks Country Spa Retreat – October 2013

Introduction

Situated in the beautiful Staffordshire countryside Moddershall Oaks is a boutique Spa Retreat and the ideal place to visit for spa days and spa breaks. There are extensive leisure facilities including swimming pool, hydrotherapy pool, experience shower, reflexology foot baths, gym, 6 full service treatment rooms, outdoor tennis court and, extensive formal parkland grounds and woodlands.

The property also has state of the art meeting, conference and events facilities. This is accessible at ground level and has a fully accessible toilet adjacent to the entrance ,complete with shower, baby changing and emergency pull cord.

The property is set in its own 73 acre miniature estate. Set on a gradient, some visitors may find the stairs in the property difficult to negotiate. There are 11 stairs from the bedrooms to the reception and 26 stairs leading from the reception to the restaurant and bar.

We have 10 luxury bedroom suites, all of which are en-suite and accessible at ground level. There is accessible parking directly opposite the bedrooms and a ramp up to the step free access. One of the bedrooms is suitable for wheelchair users and has an en-suite bathroom complete with hand rails, shower stool, higher toilet, lowered sink and an emergency pull cord. This room is inter-connected to the adjoining non-accessible room.

We look forward to welcoming you. If you have any queries or require any assistance please phone 01782 399000 or email enquiries@moddershalloaks.com.

Pre-Arrival

  • For details and maps of how to reach us please see the directions section of this website under ‘Contact us’ (see header tabs). The mapping software thereon will help you plan your journey and give you directions. We recommend SAT NAV users enter postcode ST15 8WF which will direct you directly to our entrance.
  • The nearest railway station is Stoke-on-Trent, which is 6.9 miles away and less than 15-minutes ride by taxi. Taxis are available at the station. If you require an accessible taxi this can be booked in advance by our reservations team.
  • The property is not on a bus route. The nearest bus stop is just over a mile away at Meir Heath.
  • This access statement is available in larger print upon request.

 Car Parking and Arrival

  • There is ample free car parking on site and accessible spaces are provided. The main car parks and driveways are tarmac surfaced. The access road and car park for the Venue our events suite is a gravel surface. The car parks are well lit at night, and pathways have low level lighting.
  • The main entrance to the property is via a step free concrete ramp.
  • The entrance to our restaurant has 3 steps, although there are mobile access ramps to give access over the single stepped entrance patio doors to the bar or restaurant.
  • The entrance to our bedroom suite is via step free concrete ramp.
  • The entrance to our events venue is via step free pathway. the path runs across the bar and restaurant patio or around from the venue car park.
  • Our staff are happy to assist you with your bags upon request.
  • We recommend your heavier bags and cases are left in your car until you have checked in at reception. Please observe the car park signage asking those who are staying with us overnight to park to the left at the bottom of our main driveway and those who are with us for the day or shorter time to park to the right in front of reception. By parking to the left, you will be in front of our bedrooms and it will be far easier to move your luggage from your car to your bedroom.
  • There are accessible drop off points adjacent to each of our key buildings. Please ask for information applicable to your visit before arrival in order that we can advise you accordingly.

 Main Entrance / Reception / Welcome Area

  • Reception is accessed directly from the car park via step free concrete ramp. There is level access throughout the reception and welcome area.
  • The floor surface is tiled and vinyl.
  • The areas are well lit with overhead lighting.
  • There is a choice of seating in the reception area which can be used as an alternative space for check in.
  • A magnifying glass is available on request.
  • A familiarisation tour is given to arriving guests.

 Bedrooms

  • There are 10 luxury bedroom suites all of which are en-suite. All can be configured as double or twin bed. One of these rooms is fully accessible and has bathroom without bath, with shower, shower stool, hand rails, lowered sink, higher toilet, bed settee and emergency pull cord. The room is wheelchair friendly. There is an interconnecting door from this room to an adjoining non accessible/adapted room, suitable for a personal assistant or carer. Furniture can be re-arranged as requested.
  • All rooms have step free access.
  • Rooms are evenly lit. Overhead and wall lighting is used. There are also bedside and reading lamps to both sides of the bed.
  • Each room has; doors with embossed number, lighting as above, good colour contrast between the floor, walls and doors. There is a threshold carpet around the bed. The rest of the floor is wood. All bedding is non-feather. Widescreen LCD TV with ALL Sky satellite channels including sports and movies DVD player, iphone/ ipod docking station with alarm clock and radio function, safe, underfloor heating, ironing board and trouser press. Some rooms have bed settee for 3rd person occupancy.

 Bathrooms, Shower-rooms and Toilets (Ensuite or Shared)

  • 7 rooms have an en-suite bathroom with bath (shower over) with sink and toilet, heated towel rail and underfloor heating.
  • 2 rooms (master suite and deluxe suite) have separate shower and bath cubicle
  • 1 room is wheelchair user accessible and friendly with emergency pull cord – grab rails both vertical and horizontal are fitted around the shower and a shower stool provided.
  • All have non-slip tiles to the floor.
  • All have lever taps to sink, bath and showers.
  • All have good lighting with light over mirror.

 Public Areas – Halls, Stairs, Landings, Corridors

  • All public areas are well lit via overhead lighting and or wall lighting.
  • Floor coverings to corridors are generally carpet , although some vinyl is used.
  • There are a number of stairs throughout the property, there are no stair lifts or transfer equipment. Wheelchair users and ambulant disabled may have to utilise the external pathways to move between areas of the property. Staff assistance can be provided to help move between zones upon request, although we do not provide carer services. There are 11 stairs leading from the reception floor to the bedroom zone and 21 stairs leading from the reception to the leisure areas i.e. changing rooms, pool deck and gym. There are 5 stairs leading up from the restaurant/ bar to the leisure area.
  • There are 17 stairs leading up to the treatment floor from the leisure area with a landing partway after 12 stairs.
  • There are no lifts on the property.
  • Mobile ramps are available to access the bar/restaurant and accessible changing room – please alert staff in order that these can be made available to suit your requirements and to gain assistance and advice as to best routes to take around the property to ease access.

 Public Areas – Lounges, Lobbies

  • The lounge area is situated in the leisure area adjacent to the changing rooms. There is no step at the doorway.
  • The doorway is a wide double door.
  • The room has a mixture of seating to suit most tastes.
  • Lighting is via natural light with soft wall lighting.
  • The flooring is wooden with matting rugs to the base of each lounger.
  • Bar food and drink can be served in the lounge – please ask at the bar for menu options.
  • The nearest toilets are in the changing rooms.
  • A large clock is located in the lounge to remind guests of the time in relation to their treatment appointments.
  • Clocks are placed around the property
  • Water is available adjacent to the lounge, in the gym and on the treatment floor.

 Restaurant/Dining Room, Bar & Bar area

  • The restaurant and bar is situated at the lowest point on the property.
  • There is a single step off the front patio into both the bar and restaurant. There is a mobile ramp available to wheelchair users.
  • The bar and restaurant has level access throughout. Tables in the restaurant are reasonably spaced and comfortable seating is provided.
  • There is an accessible toilet for wheelchair users, with emergency pull cord, off the bar area.
  • There is a mixture of seating with sofas, soft seating, soft stools and leather chairs with coffee and bar tables.
  • Both bar and restaurant provide full service to table, although drinks can be ordered from the bar.
  • Menus can be requested in large print format.
  • The floor is wooden in the restaurant and slate in the bar.
  • Lighting tends to be natural light although subdued lighting is also provided throughout service.
  • Crockery is colour contrasted with the table where possible.
  • The nearest toilets are off the bar area

 Public Toilets

  • Are located in the reception, treatment floor, bar and the events suite – unisex accessible toilets are provided in the bar, changing room, events venue (reception by end March 2014)

 Leisure Facilities

  • Leisure facilities comprising, swimming pool, hydrotherapy pool, reflexology foot baths, experience shower, steam room, sauna, gym, treatment rooms, salon, tennis court, woodland jogging trail, bicycles.
  • Outdoor hot tub adjacent to bedrooms for resident guests only.
  • All are open 7-days a week.

 Grounds and Gardens

  • The property sits in 73 acres of woodlands, formal parkland grounds with lake and pasture land. The main formal parkland grounds adjacent to the bar and restaurant is mainly flat although the property, as alluded to above, dues undulate quite severely. It is important to ask staff for beset routes around the property if you have mobility difficulties.
  • The grounds are quite beautiful and lend themselves perfectly to photography.
  • It is possible to move throughout the external areas of the property without encountering steps. Although there is a step into the bar/restaurant as noted above. A tarmac path runs the length of the buildings and is suitable for wheelchair users.
  • Seating is available at regular intervals throughout the grounds. And on the patio areas. Each bedroom terrace has its own table and seating.
  • There is appropriate signage around the property.

 Treatment Room(s)

  • There are 6 treatment rooms at first floor level. Each has air-conditioning, dimmable lights, adjustable volume relaxation music and electric moveable treatment couches.
  • Please ask your therapist to lower the couch to a suitable height for you, to ease getting on and off
  • They are not usually brightly lit, but lighting can be increased by dimmer controls and overhead lighting on request. Candles are also used although these are electric simulated type to the treatment rooms.
  • There is a toilet on the treatment floor for guest use.
  • The flooring is vinyl.
  • Treatments are conducted 7-days a week from 9am to 7pm.
  • Should you require assistance and/or wish to make a booking please contact our reservations team on 01782 399000.

 Additional Information

  • Moddershall Oaks welcomes trained assistance dogs.
  • We have evacuation procedures in place – should you require assistance someone will come to your room and help you out of the building.
  • Please refer to your in room information folder for more information about the property and room service etc.
  • There is free wi-fi internet access in the bedrooms and in the events suite. Simply log on to ‘guest’
  • The nearest accident and emergency department is at the University Hospital of North Staffordshire, City General, Newcastle Road, Stoke-on-Trent, ST4 6QG, which is 8.8 miles away and takes around 14 minutes to get there.
  • Moddershall Oaks has a register of trained first aiders with forst aid kits around the property. There is also an AED in the gym (automated external defibrillator).
  • There is a list of local attractions on our website under ‘local attractions’.

 Future Plans

  • Between October 2013 and End February 2014 Moddershall is expanding its spa facilities. As a prt of this development there will be a new disabled toilet in the reception area, an enlarged reception, retail and spa deli zone with luxury relaxation lounge, external 25 sq.m vitality spa pool, Rassoul mud therapy room and Finnish kelo sauna. And, outdoor log fire and courtyard terrace with various seating types and loungers. Plus a new express beauty suite.
  • By the end of October 2013 we will be launching a new and more accessible and informative website
  • Hand rails will be fitted to all internal and external stairs and steps where possible by the end of March 2014.

 Contact Information

Address (Inc postcode):Moddershall, Nr Stone, Staffordshire, ST15 8TG –  SAT NAV Postcode – ST15 8WF
Telephone:01782 399000
Email:enquiries@moddershalloaks.com
Website:www.moddershalloaks.com
Hours Of Operation:7-days a week (some closure between Christmas & New year please inquire). Front desk 7.30am to 9pm daily; Reservations 9am to 8pm Mon-Fri & 9am to 6pm Sat/Sun
Local Accessible Taxi:Z CarZ – 01782 593311
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