Receptionist

Our Vision

At Moddershall Oaks, we are dedicated to providing guests with a special place to be and all members of our team are expected to work positively to achieve our vision:

‘Be the best at everything we do by employing great people who make Moddershall Oaks a special place to be’.

Job Purpose

To ensure that Moddershall Oaks Spa is a special place to be for guests, where they receive a warm welcome and an outstanding experience throughout their stay. Champion customer service at every step of the customer journey, ensuring guest expectations are exceeded and all their needs are catered for. Ensure that check in and check out processes are delivered to an excellent standard, backed by high standards of accuracy and guest care.

Key Responsibilities include:

  1. Greeting people onsite at Moddershall with a warm welcome, instantly making them feel special and in the best mood.
  2. Deliver service standards so that all guests receive outstanding service from the moment they arrive at Moddershall Oaks.
  3. Build a rapport with guests and ensure they receive the best possible service and go the extra mile to exceed their expectations.
  4. Show guests around the spa facilities and bedroom suites, answering their questions and ensuring they feel looked after from the moment they enter the spa. To ensure that tours are carried out in line with the Moddershall Brand but also cover the necessary health and safety points in detail.
  5. Ensure high standards are maintained through smooth check in and out procedures, print outs and receipts ready and transfers.
  6. Ensure all guests have the best possible experience through high levels of accuracy and professionalism, commensurate with Moddershall Oaks 5-star status.

We are recruiting for both full time & part time receptionists to work at our 5* Spa Retreat, the reception team work on a 2 week rolling rota and the shift patterns are as follows:

  • 7.00 – 15.30
  • 8.30 – 19.30
  • 14.00 – 22.00

You will need to be flexible across 7 days, be available to work a variation of weekdays & weekends and be available between the hours of 7.00am & 10.00pm

In return we provide the following:

  • Full training & development
  • Free use of our Spa facilities
  • Discounts on Food & Drink
  • Up to 50% off treatments
  • 25 % off ticketed events
  • Free Parking

If this sounds like the ideal opportunity for you, please do get in touch as we would love to hear from you!

EQUAL OPPORTUNITIES EMPLOYER

Job Types: Full-time & Part-time, Permanent

Salary: £8.50/hour

 

  • Free use of the Spa Facilities
  • Discounts on Food, Drink & Treatments
  • Free Parking
  • 28 Days Annual Leave
  • Employee Rewards & Benefits App – Perkbox

If this sounds like the position for you then please do not hesitate to get in touch with us! Email: hr@moddershalloaks.com

or call 01782 399000 and ask to speak to the HR Manager.

EQUAL OPPORTUNITIES EMPLOYER

Job Types: Full-time, Contract, Permanent