Terms & Conditions

Moddershall Oaks Terms & Conditions:

Spa Days & Spa Breaks: Details, Payment & Cancellation

  • Treatment times are scheduled on arrival. Please book all treatments in advance to avoid disappointment.
  • An optional service charge of 2.5% will be applied to the final accounts of our spa packages.
  • Full payment is required at time of booking for Spa Days, Spa Breaks & Spa Treatments.
  • All cancellations for Spa Days & Breaks must be made in writing.
  • The Company will apply the following charges per person for cancellations/amendments:
    • Cancellation within 7 days of arrival date: Full payment.
    • Cancellation between 7 and 14 days of arrival date: 50% payment.
    • Cancellation more than 14 days before arrival date: £25 per person.
    • Alterations to spa day bookings (must give 48 hours’ notice): £10 administration fee per person.
    • Cancellation of additional spa treatments within 48 hours: Full cost of spa treatment/s.
  • No refund will be given for early departure unless caused by Company negligence.
  • The Company will require a credit card imprint on arrival.
  • We reserve the right at all times to cancel any reservation without notice or reason.

The Snug Private Hire Packages: Details, Payment & Cancellation

  • A £20 deposit per person is required at time of booking, with the balance due 30 days before arrival.
  • All cancellations for The Snug private hire packages must be made in writing.
  • The Company will apply the following terms for cancellations/amendments:
    • Cancellation within 14 days of arrival date: No refund or date change available.
    • Cancellation between 14 and 30 days of arrival date: Free date change only (no refund).
    • Cancellation more than 30 days before arrival date: Full refund.
    • Additional alterations to snug bookings (must give 48 hours’ notice): £10 administration fee per person.
  • No refund will be given for early departure unless caused by Company negligence.
  • The Company will require a credit card imprint on arrival.
  • We reserve the right at all times to cancel any reservation without notice or reason.

Treatments (not relating to a day or stay package)

  • If you wish to cancel your appointment, we require a £10 admin fee and a minimum of 48 hours notice.
  • Less than 48 hours notice to cancel would result in full payment for the treatment being forfeited.

Treatments (general)

  • We cannot guarantee that all treatments will be available at all times & treatment durations are provided as a guide only.
    • It is the individual’s responsibility to ensure the treatment is suitable for them.
    • No refund is available for treatments that are missed or shortened as a result of late arrival by the guest.

Medical

  • Guests are advised to consult with their doctor about the need to avoid any treatments or facilities.
  • It is important that you disclose any medical/mobility condition at the time of booking.
  • Certain medical conditions may preclude you from spa treatments or facilities available.
  • Refunds will not be given if you fail to reveal a condition relating to the above.

Moddershall Oaks Gift Vouchers

  • A cash refund cannot be made against a voucher.
  • The voucher number & expiry date are required when making a booking using a voucher.
  • Please ensure you present your redeemable voucher on arrival or full payment will be required via an alternative payment method.
  • If full/part payment for your visit is by voucher this will become void if you fail to arrive.
  • Change and credit on account cannot be given on Moddershall Oaks gift vouchers.
  • Gift vouchers cannot be used to purchase other vouchers & expiry dates cannot be extended.

Important Information

  • Any mechanical or electrical breakdowns on the property are usually beyond our control.
  • No refunds will be given unless any such breakdown is due to the negligence of the Company.
  • No responsibility can be accepted by the Company for the safety of money or valuables.
  • The Company is not liable for valuables unless it is solely due to negligence of the Company.
  • The Company regrets that we cannot accommodate children under the age of 16 apart from in ‘The Snug’ whereby children 13 and over are permitted.
  • We also do not allow guests to bring pets (except guide dogs).
  • Smoking is not permitted in any of the buildings, designated external spaces are provided.
  • No alcohol is to be brought onto the premises – we reserve the right to confiscate alcohol found and return it on departure.
  • We will use your contact information for our own marketing purposes. We will never share with third parties and you are able to unsubscribe at any time.
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