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See our latest Covid announcements and updates here –  Covid-19 Policy

Covid FAQ’s

  • My booking was affected during the lockdown period, what will happen to my booking?  (For treatment, day, evening, and overnight spa breaks)
     We have contacted all affected bookings at the time of closure and within March.  If you haven’t already rebooked please contact the team via email reservations@moddershalloaks.com with your exsiting booking reference and preferred rebooking date (Kindly note spaces are limited). Please rest assured your booking is secure and we will uphold your reservation for a future date. 
  • I have a voucher; will this be extended? Vouchers that were due to expire prior to November 2020 will extended by 9 months. Any vouchers expiring after November 2020 have been extended by 6 months.

To view our covid policy please click here. 

FAQ

What time should I arrive at Moddershall Oaks? 

Due to the current climate it is mandatory to adhere to your allocated arrival and departure time.  This is to ensure current restrictions are managed for the safety of all our guest and staff members.  

I’ve booked in for a treatment only, when should I arrive ?

Arrive 10/15 minutes prior to your spa treatment to complete a medical form. Spa use is not included when visiting us for a treatment only. 

What do I need to bring with me on the day? 

We provide you with towels & robes during your stay with us.  We do have Flip flops available to purchase for £5 or feel free to bring your own.  Upon check-in you are required to provide a pre-authorisation of a credit/debit card. For security the card will need to be presented and the pin entered. Kindly note contactless payments are not accepted as a pre authorisation. 

Can I pre book my treatment times? 

Treatments are always confirmed on arrival. Upon on arrival you will receive an itinerary confirming your treatment times.  We will always endeavour to meet any requests which are made at the time of booking, but can not be guaranteed. 

Can I still come if I’m pregnant?

Of course you can, although you will have to avoid hydrotherapy, sauna and steam rooms and certain treatments. At Moddershall Oaks we have spa treatments for pregnant ladies – please make sure you tell us if you are or suspect you are pregnant.

What if I have a physical ailment, disability or allergy?

Just let us know – when you book if you can, and we will customise your spa treatments accordingly.

What is the dress code?

Casual. You are here to relax and you will find many people make the most of that opportunity by wearing robes or gym wear around Moddershall, even at breakfast and lunch. For your evening meal  you will need  to change into smart/casual clothing. 

Is there an age restriction?

Yes, at Moddershall we want adults to be able to relax away from all responsibilities. That’s why we have a minimum age of 14 years in place. Please note the minimum age for spa treatments is 16 years and above. 

How do I get to Moddershall by car?

Please use the following Satnav postcode ST15 8WF. 

What is the nearest railway station?

Stoke-on-Trent or Stafford train station. 

*NEW* FIRST FLOOR BALCONY DINING

Opens Summer 2021

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    Life's better poolside 😎⁠
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Who agrees?
    What a stunning picture 🤩 we love being tagged in photos of our guests enjoying the spa facilities! That water looks so refreshing! ⁠
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📸 @lisaoh08 - We hope to see you again in the near future!⁠
    The mud Rasul…the perfect self-applied treatment for two!⁠
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Rasul is an ancient bathing ritual where the bathers apply nourishing muds to the face and body before relaxing in the warmth of the private sensory Rasul chamber on heated seats. ⁠
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Steam is introduced to open the pores, to stimulate circulation, to encourage the body to release toxins and to allow the minerals to absorb into the body. ⁠
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A warm shower mist descends towards the end of the treatment to gently wash away the muds along with our luxurious exfoliating salts. ⁠
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Skin is left feeling cleansed, soft to touch, soothed and nourished – perfect! ✨⁠
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Book your Rasul spa day for two online 💻 or by phone 📱
    Today ☀️⁠
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Not a cloud in sight, what a gorgeous day for a spa day 😎⁠
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    Woohoo we're half way to the weekend 🥂⁠
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Thank you to our lovely spa guests for the fabulous photo... looks like you had a fab time 💕⁠
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📸 @Zoe.rushton.gregory⁠
    Good morning... let's make today a good day ✨⁠
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#Monday #MondayMotivation #Selfcare #wellness #summer #spacation #Health #Wellbeing #holiday #summerholiday
    On Sundayzzzz we spa (well we actually spa 7 days a week but don't tell anyone 🤫)⁠
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Soak away life’s stresses in the heated vitality pool whilst taking in the countryside views... you won't want to leave!⁠
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Who's your spa-ing partner? 🥂⁠
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View the latest Limited Edition Spa Packages, link in bio 📱⁠
    With the safety of our guests and our team being the number one priority here at Moddershall Oaks, we will be taking a phased approach to removing the Covid-19 restrictions. We are doing what we believe is necessary to keep everyone safe, and to ensure that our guests continue have a comfortable, safe and enjoyable experience. 

From Monday, we will continue to check the temperature of all guests, staff and visitors upon arrival, and we will still ask guests to check in using the NHS COVID-19 App.  

Our team members will continue to wear their face masks in order to protect you, your friends and your family. In turn, we ask that, unless exempt, you continue to wear a face mask when moving around the spa and when in the changing rooms to ensure the safety of our team and other guests. 

We will continue our enhanced cleaning and sanitisation processes, and our hand sanitisation stations will remain in place throughout the property. 

We believe that this is a sensible approach and the safest decision for our team and guests. We would like to express a huge thank you for your continued support during these challenging times, and we hope to welcome you to Moddershall Oaks very soon!
    Lakeside strolls...⁠
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Take in the countryside surroundings with a stroll around our private lake during your stay here.⁠
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Why not curl up with your favourite book and a hot chocolate for the ultimate time out and 'me-time' ✨⁠
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