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See our latest Covid announcements and updates here –  Covid-19 Policy

Covid FAQ’s

  • My booking was affected during the lockdown period, what will happen to my booking?  (For treatment, day, evening, and overnight spa breaks)
     We have contacted all affected bookings at the time of closure and within March.  If you haven’t already rebooked please contact the team via email reservations@moddershalloaks.com with your exsiting booking reference and preferred rebooking date (Kindly note spaces are limited). Please rest assured your booking is secure and we will uphold your reservation for a future date. 
  • I have a voucher; will this be extended? Vouchers that were due to expire prior to November 2020 will extended by 9 months. Any vouchers expiring after November 2020 have been extended by 6 months.

To view our covid policy please click here. 

FAQ

What time should I arrive at Moddershall Oaks? 

Due to the current climate it is mandatory to adhere to your allocated arrival and departure time.  This is to ensure current restrictions are managed for the safety of all our guest and staff members.  

I’ve booked in for a treatment only, when should I arrive ?

Arrive 10/15 minutes prior to your spa treatment to complete a medical form. Spa use is not included when visiting us for a treatment only. 

What do I need to bring with me on the day? 

We provide you with towels & robes during your stay with us.  We do have Flip flops available to purchase for £5 or feel free to bring your own.  Upon check-in you are required to provide a pre-authorisation of a credit/debit card. For security the card will need to be presented and the pin entered. Kindly note contactless payments are not accepted as a pre authorisation. 

Can I pre book my treatment times? 

Treatments are always confirmed on arrival. Upon on arrival you will receive an itinerary confirming your treatment times.  We will always endeavour to meet any requests which are made at the time of booking, but can not be guaranteed. 

Can I still come if I’m pregnant?

Of course you can, although you will have to avoid hydrotherapy, sauna and steam rooms and certain treatments. At Moddershall Oaks we have spa treatments for pregnant ladies – please make sure you tell us if you are or suspect you are pregnant.

What if I have a physical ailment, disability or allergy?

Just let us know – when you book if you can, and we will customise your spa treatments accordingly.

What is the dress code?

Casual. You are here to relax and you will find many people make the most of that opportunity by wearing robes or gym wear around Moddershall, even at breakfast and lunch. For your evening meal  you will need  to change into smart/casual clothing. 

Is there an age restriction?

Yes, at Moddershall we want adults to be able to relax away from all responsibilities. That’s why we have a minimum age of 14 years in place. Please note the minimum age for spa treatments is 16 years and above. 

How do I get to Moddershall by car?

Please use the following Satnav postcode ST15 8WF. 

What is the nearest railway station?

Stoke-on-Trent or Stafford train station. 

*NEW* FIRST FLOOR BALCONY DINING

Opens Summer 2021

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    Beautiful evening shot , captured from across the lake 😊⁠
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    Starting the day the right way... in the hydro pool 🌀⁠
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Where's your favourite place in the spa?⁠
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    Let's talk Christmas party nights... 🥂✨ It sounds early but dates will sell out quickly, make sure you book early to avoid disappointment!⁠
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If you fancy joining us this festive season for one of our Christmas Party nights with friends, family or colleagues, please get in touch - view dates and menu online (link in bio 📲)⁠
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Party nights start at 7.30pm & include:⁠
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✨ 3 course Christmas dinner⁠
✨ Tea, coffee & mince pies⁠
✨ Festive table & room decorations⁠
✨ DJ entertainment⁠
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Drinks packages are available to pre-book⁠
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    Twilight spa evenings 😍 💙 Who would you spa with?⁠
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📸 @kelseydavis93⁠
    Relax, recharge & enjoy taking in those countryside views 🌿⁠
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Thank you for sharing @martharebecca6 ☺️
    The perfect way to start a Sunday 💙⁠
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Who agrees?
    It won't be long until the poolside fire gets lit 🔥⁠
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Who loves to Autumn spa with us? 🍂🧡⁠
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Don't forget our Limited Edition Cosy Up Spa Day from £125pp⁠
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+ Welcome mocktail on arrival⁠
+ Full use of spa facilities throughout the day⁠
+ Delicious 2-course lunch⁠
+ Indulgent 20-minute Hot Rock Shrug massage ⁠
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Stay overnight  in 5* accommodation, 2 course evening meal & breakfast from £210pp⁠
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Call or use link In bio to book 📲
    Getting back to nature has never felt so good 💚⁠
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Great shot 📸@emmak0103⁠
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    Let any stresses float away as you take a dip 💙⁠
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Photo credit 📸 @emmak0103