Covid FAQ’s
- My booking was affected during the lockdown period, what will happen to my booking? (For treatment, day, evening, and overnight spa breaks)
We have contacted all affected bookings at the time of closure and within March. If you haven’t already rebooked please contact the team via email reservations@moddershalloaks.com with your exsiting booking reference and preferred rebooking date (Kindly note spaces are limited). Please rest assured your booking is secure and we will uphold your reservation for a future date.
- I have a voucher; will this be extended? Vouchers that were due to expire prior to November 2020 will extended by 9 months. Any vouchers expiring after November 2020 have been extended by 6 months.
To view our covid policy please click here.
FAQ
What time should I arrive at Moddershall Oaks?
Due to the current climate it is mandatory to adhere to your allocated arrival and departure time. This is to ensure current restrictions are managed for the safety of all our guest and staff members.
I’ve booked in for a treatment only, when should I arrive ?
Arrive 10/15 minutes prior to your spa treatment to complete a medical form. Spa use is not included when visiting us for a treatment only.
What do I need to bring with me on the day?
We provide you with towels & robes during your stay with us. We do have Flip flops available to purchase for £5 or feel free to bring your own. Upon check-in you are required to provide a pre-authorisation of a credit/debit card. For security the card will need to be presented and the pin entered. Kindly note contactless payments are not accepted as a pre authorisation.
Can I pre book my treatment times?
Treatments are always confirmed on arrival. Upon on arrival you will receive an itinerary confirming your treatment times. We will always endeavour to meet any requests which are made at the time of booking, but can not be guaranteed.
Can I still come if I’m pregnant?
Of course you can, although you will have to avoid hydrotherapy, sauna and steam rooms and certain treatments. At Moddershall Oaks we have spa treatments for pregnant ladies – please make sure you tell us if you are or suspect you are pregnant.
What if I have a physical ailment, disability or allergy?
Just let us know – when you book if you can, and we will customise your spa treatments accordingly.
What is the dress code?
Casual. You are here to relax and you will find many people make the most of that opportunity by wearing robes or gym wear around Moddershall, even at breakfast and lunch. For your evening meal you will need to change into smart/casual clothing.
Is there an age restriction?
Yes, at Moddershall we want adults to be able to relax away from all responsibilities. That’s why we have a minimum age of 14 years in place. Please note the minimum age for spa treatments is 16 years and above.
How do I get to Moddershall by car?
Please use the following Satnav postcode ST15 8WF.
What is the nearest railway station?
Stoke-on-Trent or Stafford train station.
