Close
Skip to content

See our latest Covid announcements and updates here –  Covid-19 Policy

Terms & Conditions

Quick Links

We recommend that you read the Terms and Conditions in full to ensure you are fully informed. However, if you only want to access a particular section, then you can click on the relevant link below to jump to that section.

Spa Days, Evenings & Breaks 

The Blush Lounge

Treatments (Unrelated)

Treatments (General)

Medical

Moddershall Oaks Gift Vouchers

Important Information

Code of Conduct

USER GENERATED CONTENT POLICY

Spa Days, Evenings & Breaks: Details, Payment & Cancellation
  • Treatment times are scheduled on arrival. You will receive an itinerary upon arrival which will state your treatment and restaurant times. If you have made any treatment requests, we will endeavour to meet these but unfortunately, we cannot always guarantee these will be met.
  • Please note: it is mandatory for all guests to keep to their arrival and departure times as this allows us to ensure we can create a safe environment for both our guests and staff. Arriving later than your designated time could lead to delays and could result in missing your treatment. In the event of a missed treatment, no refund will be provided.
  • Package food allowances can only be redeemed in the restaurant. Allowances are non refundable & non transferable between guests or dates and cannot be redeemed against any other goods or services.
  • An optional service charge of 2.5% will be applied to the final accounts of our spa packages.
  • Full payment is required at time of booking.
  • Any cancellation requests  must be made in writing.
  • A charge of £25 per person per hour will be charged if you do not check out at your allocated time.
  • No refund or part-refund will be given for late check in or early departure unless caused by Company negligence.
  • All bookings made during the current Covid climate will be subject to our standard terms and conditions as shown below:
  • The Company will apply the following charges per person for cancellations/amendments:
    • Cancellation within 7 days of arrival date: Full payment.
    • Cancellation between 7 and 14 days of arrival date: 50% payment.
    • Cancellation more than 14 days before arrival date: £25 per person.
    • Alterations to bookings (must give 48 hours’ notice): £10 administration fee per person.
          • Terms and conditions of a booking that has been altered and/or date changed remain subject to the cancellations terms in place for the original booking. If a booking is postponed and subsequently cancelled, cancellation charges apply based the date of the original booking.
    • Cancellation of additional spa and beauty treatments within 48 hours: Full cost of spa treatment/s.
    • On the day cancellations and non arrivals for any bookings will be non-refundable or transferable. 
    • In the event of a positive covid test or covid isolation notice (inline with the current Government isolation guidelines) more than 48 hours prior to arrival, a free of charge date change will be available.
    • If you display covid symptoms within 48 hours of your arrival, your booking can be postponed. Evidence of a PCR test must be provided, and your booking can be amended for a £10 administration fee per person, to an alternative date within a reasonable time period, subject to availability. No refunds will be given.
  • The Company will require a pre-authorisation of a credit or debit card on arrival, this will need to be a physical card and entry of your pin number will be required. Contactless payments are not accepted as a pre-authorisation.
  • We reserve the right at all times to cancel any reservation without notice or reason.
The Blush Lounge Packages: Details, Payment & Cancellation
  • A 50% deposit per person is required at time of booking, with the balance due 30 days before arrival.
  • All cancellations for The Blush Lounge private hire packages must be made in writing.
  • All bookings made during the current Covid climate will be subject to our standard terms and conditions as shown below:
  • The Company will apply the following terms for cancellations/amendments:
    • Cancellation within 14 days of arrival date: No refund or date change available.
    • Cancellation between 14 and 30 days of arrival date: Free date change only (no refund).
    • Cancellation more than 30 days before arrival date: Full refund.
    • Additional alterations to snug bookings (must give 48 hours’ notice): £10 administration fee per person.
  • No refund will be given for early departure unless caused by Company negligence.
  • The Company will require a  pre-authorisation of a credit or debit card on arrival, this will need to be a physical card and entry of your pin number will be required. Contactless payments are not accepted as a pre-authorisation.
  • We reserve the right at all times to cancel any reservation without notice or reason.
Treatments (not relating to a day or stay package)
  • If you wish to cancel your appointment, we require a £10 admin fee and a minimum of 48 hours notice.
  • Less than 48 hours notice to cancel would result in full payment for the treatment being forfeited.
Treatments (general)
  • We cannot guarantee that all treatments will be available at all times & treatment durations are provided as a guide only.
    • It is the individual’s responsibility to ensure the treatment is suitable for them.
    • No refund is available for treatments that are missed or shortened as a result of late arrival by the guest.
    • We reserve the right at all times to cancel any reservation without notice or reason.
Medical
  • Guests are advised to consult with their doctor about the need to avoid any treatments or facilities.
  • It is important that you disclose any medical/mobility condition at the time of booking.
  • Certain medical conditions may preclude you from spa treatments or facilities available.
  • Refunds will not be given if you fail to reveal a condition relating to the above.
Moddershall Oaks Gift Vouchers
  • Moddershall Oaks’ policy is that vouchers are valid for 12 months from date of purchase unless otherwise stated. The expiry date is published on the voucher.
  • Gift vouchers are non-refundable and cannot be exchanged for cash.
  • Cash change for unused voucher amounts will not be given however if there is a remaining balance on your voucher, you can retain the voucher number and redeem the amount at a later date, providing the voucher is still in date.
  • If you are unable to use your voucher before the expiry date, please contact us before the voucher expires to discuss a possible extension.
  • We may charge a small fee to extend vouchers in extenuating circumstances, to cover any increased operational costs over the additional validity period.
  • To ensure we do not breach VAT deferral rules, a gift voucher cannot be used to purchase other gift vouchers.
  • The voucher number and expiry date are required when making a booking with our reservations team.
  • Please ensure you present your redeemable voucher on arrival. If you forget your voucher, or your voucher is not valid, then we will require full payment via an alternative payment method, in order to continue your visit.
  • Please contact us to check availability as soon as you are able, as all voucher redemptions are subject to availability.
MADE Fitness Classes – Relating to Spa Guests
  • Guests are advised to consult with their doctor about the need to avoid any facilities or classes. It is important at time of booking to disclose any medical/ mobility conditions.
  • Guests are required to complete a Physical Activity Readiness Questionnaire before using the Gym or attending a class.
  • Payment is forfeited for those guests who do not give 12 hours’ notice to cancel pre-booked classes.
  • No refund for classes will be given for early departure unless caused by company negligence.
  • We reserve the right at all times to cancel any reservation without notice or reason.
  • Please arrive 15 minutes before your class to make full payment.
  • If you fail to turn up for a class the company reserves the right to take payment from the credit card imprint taken on arrival.
Group bookings
  • Due to the intimate nature of Moddershall Oaks Country Spa retreat, we operate a group booking policy. Under this policy, we are unable to accept groups larger than 8 guests for spa days, evenings and breaks.
  • Any guests found to be congregating as a group larger than 8 guests may be asked to separate or leave on the day, with no refund given.
  • Out of respect for the peace and privacy of our guests, we would ask groups to demonstrate appropriate behaviour such as maintaining reasonable noise levels.
Important Information
  • Any mechanical or electrical breakdowns on the property are usually beyond our control.
  • No refunds will be given unless any such breakdown is due to the negligence of the Company.
  • Any damages, spillages or breakages caused maybe subject to a charge. 
  • No responsibility can be accepted by the Company for the safety of money or valuables.
  • The Company is not liable for valuables unless it is solely due to negligence of the Company.
  • The Company  cannot accommodate children under the age of 14 apart from in ‘Blush Lounge’
  • All guests aged under 16 must be accompanied by an adult at all times. Spa treatments are only allowed for guests over the age of 16 years. 
  • We do not allow guests to bring pets (except guide dogs).
  • Smoking is not permitted in any of the buildings, designated external spaces are provided.
  • No alcohol is to be brought onto the premises – we reserve the right to confiscate alcohol found and return it on departure.
  • We will use your contact information for our own marketing purposes only if consent is given to do so. We will never share with third parties and you are able to unsubscribe at any time.
  • We operate a zero-tolerance policy in terms of verbal abuse, hostility, aggression and/ or disrespectful behaviour towards our staff or other guests. We reserve the right to cease service to individuals or groups who display such behaviour, and where necessary will ask them to leave. Please note: in these circumstances no compensation will be entertained or given.
User-generated content policy 

Full details of our user-generated content policy can be found here

*NEW* FIRST FLOOR BALCONY DINING

NOW OPEN!

Sign up to our newsletter

Join us and receive our latest offers and news




    💍 Did you say "Yes" to a big question over Christmas or New Year? 💍⁠ ⁠ Now to find the perfect venue for the special day 🥂⁠ ⁠ Join us on our next Wedding Open Day on Sunday 23rd January 2022, where we'll showcase our unique venue in all its glory, fully dressed so you can begin to truly imagine your special day!⁠ ⁠ What to expect on the day:⁠ ⁠ ⏱ 11am – 3pm ⁠ 🥂 Glass of fizz and delicious canapés⁠ 👫Take a guided tour⁠ 🌸 View the wedding showcase⁠ ✨ Meet our handpicked local suppliers⁠ 🌱 Discover The Venue’s private courtyard⁠ 📝 Chat to our dedicated event co-ordinators ⁠ ❤️ Exclusive special offers and exclusive open day event discounts!!⁠ ⁠ 📲 Please Register Online. Link in bio⁠ ⁠ 📸 @AdamLowndesPhotography
    Self-care is taking care of your physical, mental, emotional, relational & spiritual well-being 💙⁠ ⁠ Make some time for YOU. Spend time with loved ones and relax, re-charge and rejuvenate in a countryside spa and start this year as you mean to go on 💙⁠ ⁠ ⁠ #selfcare #mentalwellness #relax #moddershalloaks #moddershall #spa #spaday #spaevening #spabreak #spabreaks #beauty #skincare #wellness #massage #facial #luxury #hospitality #staffordshire #staffordshirespa #outdoorspa #outdoorpool #uktravel #ukspa #pamperday #pampertime #luxuryspa #staycation #ukstaycation ⁠
    Tag the person you'd like to be sat relaxing here with 🔥 👇🏽⁠ ⁠ We have limited availability this week and our team are ready to help get you booked in! ✨⁠ ⁠ Call 01782 399000 or book online 📲
    Beat those January blues and spoil yourself with a spa sleepover! Who would you stay over with?⁠ ⁠ The Relax & Revive Spa Break includes one 50 minute treatment and one 25 minute treatment per person! ⁠ ⁠ You will also enjoy:⁠ ⁠ ✔️ Welcome drink on arrival⁠ ✔️Spa from 3pm on arrival until 4.30pm next day!⁠ ✔️2-course dinner in The Oak House restaurant⁠ ✔️One night in a luxury suite⁠ ✔️Freshly cooked breakfast⁠ ✔️Discounted fitness classes ⁠ ✔️Use of a fluffy robe and towel throughout your stay⁠ ✔️Use of our onsite gym at @welcometomade⁠ ⁠ from £262.50pp
    Who's doing dry January?⁠ ⁠ We have a range of delicious non-alcoholic drinks including our SIGNATURE mocktails for you to try 🍹🍸⁠ ⁠ Crafted with the same care and attention as our signature cocktails, so you know they are going to be good!⁠ ⁠ Served in the Balcony Bar @theoakhouse.mo daily from 5pm. The perfect choice for pre-dinner drinks and that post-spa day cocktail 👌
    Back by popular demand!! 💫⁠ ⁠ Start the year as you mean to go on, and prioritise some self-care.⁠ ⁠ We’re inviting you to switch off and unwind at our blissful Yoga & Spa Day Retreat.⁠..⁠ ⁠ Take time out and immerse yourself in a variety of yoga & meditation classes, delicious food, workshops and relaxation in the spa 😊⁠ ⁠ 2022 yoga & spa dates:- ⁠ ⁠ - Friday 28th January⁠ - Friday 4th & 25th February ⁠ - Friday 4th & 25th March ⁠ - Friday 1st & 29th April ⁠ - Friday 6th & 27th May⁠ - Friday 3rd & 24th June ⁠ ⁠ Book now – linkin.bio
    Beat away the Winter blues, it’s time for some self-care and some self-indulgence with our Relax, Rewind & Reboot spa package.⁠ ⁠ This limited edition spa day will leave you feeling totally rejuvenated and ready to take on the days ahead of you. ⁠ ⁠ Your spa day includes:⁠ ⁠ ✔️Welcome smoothie drink on arrival⁠ ✔️Full use of the indoor and outdoor spa facilities ⁠ ✔️2-course lunch in The Oak House Restaurant⁠ ✔️25 minute Smooth & Soothe body exfoliation ⁠ ✔️One yoga/fitness class ⁠ ✔️Use of the onsite gym at MADE Wellness Centre⁠ ⁠ Monday – Thursday £130 per person ⁠ Friday – Sunday £150 per person⁠ ⁠ *Available January - March*
    Looking to kick start your wellness journey in 2022?⁠ 👀Then look no further than our on-site wellness centre, @welcometomade ⁠ ⁠ We have a range of memberships available from gym only or class only packages, right through to full spa and wellness membership giving you access to all fitness and wellness facilities, plus morning and evening spa access any day of the week 👌 Perfect!⁠ ⁠ Memberships can be purchased on an annual plan or on a flexible monthly rolling plan – the choice is yours! ⁠ ⁠ Find out more by visiting @welcometomade
    Does anyone else wish they could keep their Christmas decorations up all year round?! 🤩 ⁠ ⁠ 📸 @yuphotography⁠ 🎄 @thechristmascompany_⁠
    Who has a spa day booked for 2022? 🙋⁠ ⁠ We can't wait to be dipping our toes back into our heated, outdoor vitality pool – we reopen after our Christmas break tomorrow (4th Jan)! 🤩⁠ ⁠ Our reservations team will be available from 8.30am-5pm today if you just can't wait to get yourself booked in!
    It’s time to gather inspiration for your Pinterest board as we showcase our unique venue in all its glory. 🤩⁠ ⁠ Book your place at our wedding open day on Sunday 23rd January and discover our lakeside outdoor wedding venue, our beautiful indoor venue, and the magic touches that we can add to your perfect day. ⁠ ⁠ Meet with local wedding suppliers and talk to our team about your wedding plans. From blossoming spring nuptials, summer lakeside ceremonies and magical winter weddings – no matter what the season or the theme, we promise to place the highest importance on all aspects of your wedding day - no detail too small.⁠ ⁠ ⁠ 📅 Sunday 23rd January ⁠ 🕚 11am – 3pm⁠ 📍 Moddershall Oaks Country Spa Retreat, Moddershall, Staffordshire, ST15 8WF⁠ ⁠ Book your place now - linkin.bio⁠