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Terms & Conditions

Moddershall Oaks Terms & Conditions:

Spa Days & Spa Breaks: Details, Payment & Cancellation

  • Treatment times are scheduled on arrival. Please book all treatments in advance to avoid disappointment.
  • Package food allowances can only be redeemed in the restaurant. Allowances are non refundable & non transferable between guests or dates and cannot be redeemed against any other goods or services.
  • Retail credits are only valid on the date of your visit, one credit can be used per transaction, credits  are non refundable and non transferable and they cannot be redeemed against any other goods or services.
  • An optional service charge of 2.5% will be applied to the final accounts of our spa packages.
  • Full payment is required at time of booking for Spa Days, Spa Breaks & Spa Treatments.
  • All cancellations for Spa Days & Breaks must be made in writing.
  • The Company will apply the following charges per person for cancellations/amendments:
    • Cancellation within 7 days of arrival date: Full payment.
    • Cancellation between 7 and 14 days of arrival date: 50% payment.
    • Cancellation more than 14 days before arrival date: £25 per person.
    • Alterations to spa day bookings (must give 48 hours’ notice): £10 administration fee per person.
    • Cancellation of additional spa treatments within 48 hours: Full cost of spa treatment/s.
  • No refund will be given for early departure unless caused by Company negligence.
  • The Company will require a credit card imprint on arrival.
  • We reserve the right at all times to cancel any reservation without notice or reason.

The Blush Lounge Packages: Details, Payment & Cancellation

  • A 50% deposit per person is required at time of booking, with the balance due 30 days before arrival.
  • All cancellations for The Blush Lounge private hire packages must be made in writing.
  • The Company will apply the following terms for cancellations/amendments:
    • Cancellation within 14 days of arrival date: No refund or date change available.
    • Cancellation between 14 and 30 days of arrival date: Free date change only (no refund).
    • Cancellation more than 30 days before arrival date: Full refund.
    • Additional alterations to snug bookings (must give 48 hours’ notice): £10 administration fee per person.
  • No refund will be given for early departure unless caused by Company negligence.
  • The Company will require a credit card imprint on arrival.
  • We reserve the right at all times to cancel any reservation without notice or reason.

Treatments (not relating to a day or stay package)

  • If you wish to cancel your appointment, we require a £10 admin fee and a minimum of 48 hours notice.
  • Less than 48 hours notice to cancel would result in full payment for the treatment being forfeited.

Treatments (general)

  • We cannot guarantee that all treatments will be available at all times & treatment durations are provided as a guide only.
    • It is the individual’s responsibility to ensure the treatment is suitable for them.
    • No refund is available for treatments that are missed or shortened as a result of late arrival by the guest.

Medical

  • Guests are advised to consult with their doctor about the need to avoid any treatments or facilities.
  • It is important that you disclose any medical/mobility condition at the time of booking.
  • Certain medical conditions may preclude you from spa treatments or facilities available.
  • Refunds will not be given if you fail to reveal a condition relating to the above.

Moddershall Oaks Gift Vouchers

  • Moddershall Oaks’ policy is that vouchers are valid for 12 months from date of purchase
    unless otherwise stated. The expiry date is published on the voucher.
  • Gift vouchers are non-refundable and cannot be exchanged for cash.
  •  Cash change for unused voucher amounts will not be given however if there is a remaining
    balance on your voucher, you can retain the voucher number and redeem the amount at a
    later date, providing the voucher is still in date.
  •  If you are unable to use your voucher before the expiry date, please contact us before the
    voucher expires to discuss a possible extension.
  •  We may charge a small fee to extend vouchers in extenuating circumstances, to cover any
    increased operational costs over the additional validity period.
  •  To ensure we do not breach VAT deferral rules, a gift voucher cannot be used to purchase
    other gift vouchers.
  •  The voucher number and expiry date are required when making a booking with our
    reservations team.
  •  Please ensure you present your redeemable voucher on arrival. If you forget your voucher,
    or your voucher is not valid, then we will require full payment via an alternative payment
    method, in order to continue your visit.
  •  Please contact us to check availability as soon as you are able, as all voucher redemptions
    are subject to availability.

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MADE Fitness Classes – Relating to Spa Guests 

  • Guests are advised to consult with their doctor about the need to avoid any facilities or classes. It is important at time of booking to disclose any medical/ mobility conditions.
  • Guests are required to complete a Physical Activity Readiness Questionnaire before using the Gym or attending a class.
  • Payment is forfeited for those guests who do not give 12 hours’ notice to cancel pre-booked classes.
  • No refund for classes will be given for early departure unless caused by company negligence.
  • We reserve the right at all times to cancel any reservation without notice or reason.
  • Please arrive 15 minutes before your class to make full payment.
  • If you fail to turn up for a class the company reserves the right to take payment from the credit card imprint taken on arrival.

Important Information

  • Any mechanical or electrical breakdowns on the property are usually beyond our control.
  • No refunds will be given unless any such breakdown is due to the negligence of the Company.
  • No responsibility can be accepted by the Company for the safety of money or valuables.
  • The Company is not liable for valuables unless it is solely due to negligence of the Company.
  • The Company regrets that we cannot accommodate children under the age of 16 apart from in ‘The Snug’ whereby children 13 and over are permitted.
  • We also do not allow guests to bring pets (except guide dogs).
  • Smoking is not permitted in any of the buildings, designated external spaces are provided.
  • No alcohol is to be brought onto the premises – we reserve the right to confiscate alcohol found and return it on departure.
  • We will use your contact information for our own marketing purposes. We will never share with third parties and you are able to unsubscribe at any time.